Customer Service Excellence

5/25/2021 (Permalink)

COS

SERVPRO of Sorrento Valley is ready to answer the phone ready to help. Our goal is to exceed customer service from the first initial call, to the end of the completion of the job. We will answer any of your questions to the best of our ability to make you feel secure in your time of crisis.

What to Expect:

When you call, we will ask you several questions to determine what the problem is and help guide you in the right direction. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We do our best to accommodate our customers as far as scheduling, to working with their insurance companies and even in some cases 3rd parties. Our greatest success is seeing our customer happy and satisfied back in their home "Like it never even happened."